Welcome to our office:
We pride ourselves in providing a friendly, professional environment where you and your child can count on getting the highest quality of care. We have offices conveniently located in Northampton and Amherst to better serve you. Our office is now one of the only offices in the Pioneer Valley to be completely digital. This enables us to better track patient progress from both offices.
Upon entering our office the reception staff will welcome you and have you log in to our sign-in computer. We pride ourselves on staying on time, if you are ever waiting longer then 10 minutes beyond your scheduled appointment time please check with the front desk to make sure we know you are here.
After checking- in please take a minute to brush your teeth. We provided all our patients with a disposable toothbrush and toothpaste to use at each visit. Our reception area is designed with our patients in mind. There are plenty of children’s toys for younger siblings as well as magazines for children and their families. Make sure to check our bulletin board for ongoing contests and “Dr. D’s Riddle.”
At your first visit our records technicians will work together to obtain a panoramic x-ray and a full set of digital images. This will allow Dr. DeMaio and Dr. Zgrodnik to provide each patient a comprehensive and specific diagnosis.
Across from our records room is our lab. This is where our trained technicians make your study models and appliances. Having an in-office lab, in addition to working with a local lab, allows us to better control the quality of our appliances and how quickly we can deliver them to our patients.
We know that you will enjoy your visit with us!
9:00am-2:00pm Non Prime-Time
2:00pm-5:00pm PRIME TIME
Our schedule is carefully crafted to ensure that every patient’s appointment is supervised and directed by a doctor. In this way, you can be certain that you will receive the highest quality care at every appointment.
What is PRIME TIME?
90% of our patienst either work or attend school, and prefer not to miss work or school for their orthodontic visits. For this reason we reserve hours before and after work and school (PRIME-TIME) to accommodate as many patients as possible.
Due to the nature of orthodontics, regular visits at specific intervals are required for efficient progress. Therefore, we recommend scheduling your next visit prior to leaving the office. Appointments during PRIME TIME are for shorter appliance checks, short wire changes and progress check-ups. It is necessary to schedule longer appointments during NON-PRIME TIME for placing or removing braces. If you have several questions or want to come in at a quieter time, we suggest an appointment between 9:00-2:00. If the patient is a student, these appointments can be arranged during a study period, lunchtime, and recess. Unfortunately, we are unable to schedule all appointment after school.
Late For an Appointment
Sometimes our patients are late due to traffic, etc. We will always try to accommodate you, should the schedule permit. However, you may have to wait until there is time in the schedule to ensure that we do not run late for patients who have arrived on time.
We realize that once in awhile, unforeseen circumstances arise that necessitate a change in appointments, or cause you to overlook an appointment. However, since most patients have scheduled their next appointment in advance, we strongly encourage you to call our office as soon as possible in the event you need to reschedule. It is very important to monitor progress regularly in active treatment. All changed or missed appointments should be rescheduled within two to three weeks of the original appointment. Our office will make every effort to help you in this process. Please do not wait several weeks for another PRIME TIME appointment. We would be happy to alert you of openings in our schedule if you would like to be placed on our “Appointment Call List” please let us know.
264 Elm Street, Northampton, MA 01060
tel: (413) 586-0555
23 Pray Street, Amherst, MA 01002
tel: (413) 548-8822